Privacy Policy

Last updated: 17 October 2026

1. Who We Are

Bitsbuyz operates an online store at bitsbuyz.com. Privacy enquiries: support@bitsbuyz.com or +234 708 573 2562.

2. Information We Collect

• Account information such as name, email, phone number, and account credentials.
• Information made available when you choose Google Sign-In, depending on the integration.
• Order and transaction information, including products, order references, billing, delivery, status, and support communications.
• Payment-related information needed to identify and reconcile transactions. Card details are intended to be handled by the relevant payment provider.
• Technical information such as IP address, browser/device information, pages visited, timestamps, and logs.

3. How We Use Your Information

• Create and manage accounts.
• Authenticate users through normal registration or Google Sign-In.
• Process orders, payments, deliveries, downloads, returns, refunds, and support.
• Communicate about orders, accounts, and service matters.
• Prevent fraud, abuse, unauthorized access, and security incidents.
• Improve website functionality and customer experience.
• Maintain records and comply with legal, regulatory, tax, accounting, and dispute obligations.
• Send marketing communications where permitted and, where required, with consent and an opt-out.

4. Lawful Bases

Depending on the circumstances, Bitsbuyz may process personal data based on contract, consent, legal obligations, legitimate interests, or another lawful basis recognized by applicable data-protection law.

5. Google Sign-In

If you choose Google Sign-In, Google authenticates you and may provide Bitsbuyz with account information permitted by the integration. We use it to create or access your account and provide the requested service.

6. Payment Providers

Bitsbuyz uses third-party payment services including Paystack and Flutterwave where enabled. Payment information may be processed by the applicable provider. Bitsbuyz may receive transaction information needed to confirm payments, reconcile orders, issue refunds, and provide support.

7. When We Share Information

• Service providers that host, secure, operate, authenticate, deliver, communicate, analyze, or support the website.
• Paystack and Flutterwave for payment processing where applicable.
• Google where you choose Google Sign-In.
• Couriers or delivery providers for physical products.
• Professional advisers, regulators, courts, or authorities where required or permitted by law.

8. International Processing

Some service providers may process information outside Nigeria. Where applicable, Bitsbuyz will take reasonable steps required by law to provide appropriate safeguards.

9. Cookies

Bitsbuyz may use cookies, local storage, session technologies, and similar tools for sessions, preferences, security, usage understanding, and functionality. Third-party services may also use their own technologies.

10. Security & Retention

We use reasonable technical and organizational measures designed to protect personal information, although no internet system can be guaranteed completely secure.

We retain personal information only as reasonably necessary for accounts, transactions, support, fraud prevention, legal obligations, dispute resolution, and legitimate business needs.

11. Your Privacy Rights

Subject to applicable law, you may have rights including access, correction, deletion/erasure, objection, restriction, portability, withdrawal of consent where applicable, and other rights under Nigerian data-protection law. Requests should be sent to support@bitsbuyz.com. We may verify your identity.

12. Children & Third-Party Links

Our services are not directed at children who cannot lawfully consent to processing. Third-party websites linked from Bitsbuyz have their own privacy practices.

13. Changes & Contact

We may update this Privacy Policy when our services, data practices, or legal requirements change. Privacy enquiries or data-rights requests: support@bitsbuyz.com or +234 708 573 2562.