Return & Refund Policy

Last updated: 17 October 2026

1. General Return Principle

For physical products, customers may request a return where the product is defective, damaged in transit, materially different from the product ordered, incomplete, or otherwise eligible under applicable law. Mandatory Nigerian consumer rights prevail.

2. Reporting a Problem

Contact Bitsbuyz as soon as possible after receiving an order, preferably within 7 calendar days, for damaged, defective, incorrect, incomplete, or materially misdescribed products. Include your order number, description, and photographs where relevant. Contact support@bitsbuyz.com or +234 708 573 2562.

3. Eligible Hard-Copy Returns

• Wrong item supplied.
• Item arrives materially damaged or defective.
• Item is materially different from its description.
• Item is missing essential components included in the order.
• Another return circumstance required by applicable consumer-protection law.

4. Condition of Returned Products

Except where an item is defective, damaged, incorrectly supplied, or protected by law, physical returns should be unused, in saleable condition, and accompanied by order information. Bitsbuyz may assess condition before approval.

5. E-Books & Digital Products

E-books and other digital products are generally not eligible for change-of-mind returns after successful delivery or download. We will consider refunds or replacement access where a digital product is corrupted, inaccessible because of a Bitsbuyz technical problem, or materially different from what was purchased, subject to applicable law.

6. Change-of-Mind Returns

For physical goods, a change-of-mind return may be considered where the item remains in good condition and can reasonably be resold, subject to applicable law, product type, delivery costs, and disclosed restrictions. Certain opened, used, personalized, or non-resalable products may be excluded where permitted by law.

7. Return Shipping

Where Bitsbuyz supplied the wrong item or it arrived defective or damaged, Bitsbuyz will determine an appropriate return or replacement arrangement. For change-of-mind returns, the customer may be responsible for reasonable return or delivery costs where permitted by law.

8. Refunds

Approved refunds will generally be made through the original payment method where reasonably practicable. The time for funds to appear depends on the payment provider or financial institution. If Bitsbuyz cannot fulfil a paid order, an appropriate refund will be arranged subject to transaction verification.

9. Exchanges & Replacements

For an eligible defective, damaged, or incorrect physical product, Bitsbuyz may offer a replacement or exchange where stock is available. If replacement is not reasonably possible, a refund may be offered.

10. Non-Returnable Circumstances

• Digital products successfully delivered or accessed, except where defective or otherwise refundable under applicable law.
• Physical products damaged after delivery through misuse, neglect, or improper handling, except where consumer law provides otherwise.
• Items returned without sufficient order information after reasonable efforts to identify the transaction.
• Products altered, personalized, or otherwise unsuitable for resale where applicable law permits exclusion.

11. Refund Timing

Bitsbuyz will process an approved refund within a reasonable period after the refund decision and any required return verification. Actual posting time is controlled by the payment provider or financial institution.

12. Consumer Rights

Nothing in this policy is intended to exclude, limit, or waive mandatory consumer rights under applicable Nigerian law.

13. Changes & Contact

We may update this policy when products, fulfilment arrangements, or legal requirements change. Return/refund requests: support@bitsbuyz.com or +234 708 573 2562.